How can we help?

Name, logo, contact details and how they appear on reports and invoices.

Open School settings → Profile. Add your official school name, physical address, contact email and phone.

Upload a square logo (PNG or SVG). It appears on report cards, invoices and the parent app header.

Save changes — they apply immediately for new documents. Re-generate open report drafts if needed.

Spreadsheet upload, guided migration, or start empty and add people later.

Download the student or staff CSV template from Users → Import.

Map columns for name, class/stream, guardian phone and role. Preview rows before confirming.

Prefer hands-off migration? Choose “Migrate for me” during setup and share exports of your current system.

Forms, streams, class teachers and subject allocation.

Go to Academic → Classes. Create each form/grade and optional streams (e.g. 10A, 10B).

Assign a class teacher and subjects. Teachers only see classes they are linked to.

Use bulk copy to clone last year’s structure when starting a new academic year.

Send invites by email or phone with the right role from day one.

Users → Invite. Enter email or phone and pick a role (Admin, Teacher, Bursar, etc.).

Invitees receive a link to set a password or log in with SMS code.

You can revoke access or change roles any time without losing historical records.

How marketing trial forms connect to your real school workspace.

On dshule.com, open Start free trial and enter school details. We store your request and notify our team.

Complete the setup wizard (modules, calendar, invites). This captures preferences for onboarding — it is not the full product yet.

When credentials are ready, sign in at app.dshule.com (Log in in the marketing header). Book a demo if you want a guided walkthrough first.

What is sample preview data versus your production workspace.

The marketing Demo school is a product preview with sample data. Changes are not saved to a real school.

Your live school runs in the product app (School Command). Log in with credentials issued during onboarding.

For multi-campus or district rollouts, request a demo so we can plan migration and training.

Use the language menu on the marketing site and in the product where enabled.

On the marketing site, open the language control in the header (EN/SW) and pick English or Kiswahili.

Your choice is remembered in the browser for future visits.

In the product app, language options depend on school settings and portal (parent/student apps support both where enabled).

Tests, exams and continuous assessment in the gradebook.

Academic → Gradebook → select class and assessment.

Enter marks online or upload a CSV. Weighting follows your grading scheme.

Lock an assessment when moderation is done so late edits require admin unlock.

Term and annual reports with rankings and comments.

After marks are complete, open Reports → Generate for the term.

Review class rankings, comments and attendance summary before publishing.

Publish to parent/student portals or print PDFs for distribution day.

Bulk move students to the next grade with exceptions.

Academic → Promotions. Select source year and destination classes.

Flag repeaters or transfers individually before confirming the bulk move.

Fee structures and class lists update automatically after promotion.

Periods, rooms and clash detection for teachers and classes.

Define periods and rooms under Academic → Timetable settings.

Assign lessons per class. Dshule warns on teacher or room clashes.

Students and teachers see their schedule in the portal apps.

Per grade, term or individual student fee plans.

Finance → Fee structures. Add line items (tuition, transport, meals).

Attach a structure to a grade or override per student for scholarships.

Generate invoices for the term in one action when ready.

M-Pesa, Tigo Pesa, Airtel Money and bank transfers on one ledger.

Open the student invoice → Record payment → choose method.

Enter reference ID from the mobile money SMS for reconciliation.

Receipts can SMS or appear instantly in the parent portal.

Automatic or manual nudges for outstanding balances.

Finance → Reminders. Choose overdue threshold and channel (SMS/app).

Preview the message template before enabling automatic runs.

Respect quiet hours — reminders send during school office windows by default.

Match deposits to invoices and export for accounting.

Finance → Ledger filters by method, date and status.

Link unmatched deposits to the correct invoice with search by student name.

Export CSV for your accountant or external accounting package.

Least-privilege access for admins, teachers, bursars and parents.

Users → New. Pick role templates or customize module permissions.

Teachers default to their classes only; bursars see finance without academic edit rights.

Review access quarterly from Users → Roles audit.

Admin-assisted recovery from the product app.

Sign in at app.dshule.com. If you cannot access your account, contact your school admin or Dshule support.

Admins can reset passwords from Users → person → Security, or platform admin tools for school staff.

After a reset, change the temporary password under Account → Password.

Free unlimited accounts on Growth and above.

Link guardians to students under the student profile.

Parents see attendance, grades, fees and messages for linked children only.

Students see timetable, homework and results when published.

Who changed what, and how to recover deleted records.

Every edit is logged under the record’s History tab.

Deleted items go to Trash for a retention window before permanent removal.

Restore from Trash restores links to classes and invoices where possible.

School-wide or class-level notices in app and SMS.

Notifications → New announcement. Choose audience (all, role, class).

Write once; deliver in English and/or Swahili if both are enabled.

Track delivery status for SMS sends from the announcement detail page.

Notify guardians the same morning when a student is marked absent.

Enable absence alerts under Notifications → Attendance.

Teachers mark attendance by period or day; guardians get SMS/app push.

Exclude approved leave so planned absences do not trigger alerts.

Sender IDs, quiet hours and channel preferences.

Configure default channels per notification type in Settings → Messaging.

Set quiet hours so non-urgent messages wait until morning.

Test send to your own number before enabling school-wide templates.

Reusable copy for fees, results and events.

Templates support variables like {{student_name}} and {{balance}}.

Duplicate a template before editing so you keep a known-good version.

Preview with sample data before publishing.

Full export of students, grades and ledgers on any plan.

Settings → Export. Choose modules and date range.

Downloads are CSV/JSON standard formats for portability.

Large exports email a secure link when ready.

Daily backups with multi-region retention.

Dshule runs automatic daily backups with a defined retention window.

Point-in-time restore is available via support for serious incidents.

Your export rights remain available independently of backups.

Principle of least privilege across modules.

Start from built-in roles and narrow permissions only when needed.

Separate finance and academic admin where staffing allows.

Review inactive accounts monthly and disable former staff promptly.

How Dshule handles sensitive student and family data.

We do not sell student data. Schools own their records.

Access is role-scoped; parents only see linked children.

See the Privacy Policy for subprocessors and retention details.